Religious bigots?

These people who are very religious, they talk about love love love and accepting ect, but they act as if they're following a set of rules and not really a relationship. Like... they verbally abuse people who wonder if they're gay. I don't think these are the acts of love, but can't say humans can be perfect. Are they still considered "real christians?" because if yes, I am shocked. So how should a real christian act?